Tungsten Protection which is not as LTD Group “THE COMPANY” is the organisation responsible for the design, installation, and/or maintenance of the installation which is the subject of this CONTRACT, sometimes referred to as “our” or “we” in these Terms and Conditions. “THE CUSTOMER” is the person or organisation being a signatory to this CONTRACT, sometimes referred to as “you” or “your” in these Terms and Conditions. “THE PREMISES” are the PREMISES set out in the SPECIFICATION. “THE INSTALLATION” is the installed CCTV system as defined in the SPECIFICATION. “INSTALLATION STANDARD” is the standard according to which the equipment is to be installed and/or maintained, together with any other formal requirements stipulated as a condition of the regulatory body by which the COMPANY is approved. “CONTRACT“ means the QUOTATION, SPECIFICATION, and/or maintenance and acceptance together with these Terms and Conditions. “SPECIFICATION” means the design SPECIFICATION which defines the level of CCTV surveillance afforded by the security Installation. It is an integral part of this CONTRACT. “QUOTATION” means the proposed price for the equipment (the package cost), its installation and/or maintenance as itemized in this CONTRACT and on the official quotation provided by the company.
The CUSTOMER can accept these Terms and Conditions either by:
i) Replying via email accepting the Terms and Conditions along with other requirements defined in the QUOTATION and / or SPECIFICATION sheet.
ii) Making payment of a deposit to proceed with an order, and to book in an Installation date.
For the purpose of interpretation, where the requirements of the SPECIFICATION/QUOTATION conflict with any clauses of these Terms and Conditions, the SPECIFICATION/QUOTATION requirements shall take precedence. All other Terms and Conditions not contained in/or implied by the CONTRACT are excluded. Nothing in these Terms and Conditions, stated or implied, shall detract from the CUSTOMER’s statutory rights.
Making any payment in the form of a deposit, is commitment from the customer to allow LCS to come on the booked installation day to carry out and complete the CCTV installation.
Bookings can be cancelled up to 48 hours prior to the scheduled Installation date. All deposits are non-refundable for cancellations which occur after the 48 hour time frame.
Installs should be carried out in easily accessible areas without the need of additional labour work. This includes:
The above will incur additional charges as agreed by the COMPANY representative(s) if required.
Note: Additional charges may be made if our engineers/technicians/installers are not provided with access to doors, shutters, windows or any other areas where cables and equipment needs to be installed thereby incurring extra cable length.
All products are sold as new. We guarantee all our products to be free of defects in workmanship and material for 1 year, unless otherwise specified, from the day CUSTOMERs receive their order. We will replace or refund items providing there is no evidence of CUSTOMER misuse or alteration. Warranty is 1 year ‘return to base’ if faulty. You will need to provide as much information as possible regarding the fault, as well as the original invoice or delivery note number.
If we are unable to configure the remote viewing on the day of the scheduled installation due to IT technical issues, ISP unavailability or lack of details such as Router IP address, user name & password then further charges will apply to remotely configure or revisit to complete the setup. The Company cannot be held liable for CLIENT IT issues such as change of router, failed connection, change of Internet service provider, re-set of router, new mobile phone, loss of settings on the router or a new operating system.
Any failure by the COMPANY to fulfil any of its obligations under the terms of this CONTRACT due to reasons beyond its control shall not be considered a breach of this CONTRACT.
This CONTRACT is governed by the laws of England and Wales, Scotland or Northern Ireland as the case may be and each party submits to the jurisdiction of the courts thereof.